Cultural Differences between Andalucia and the UK
by Rachel Burns, Liverpool Student
There are many cultural differences between Spain and England and the service industry is just one of them. The English expect the service to be prompt, no matter what service it is! Waiting for the bill for five minutes in England can leave people a little agitated. In Spain, asking for the bill then waiting and watching the person you asked walk past you without making eye contact can be quite common. Also in England you expect to be acknowledged when you enter a shop. Also when being served, the British expect to have the full attention of the provider. Being served whilst the shopkeeper is talking loudly on the telephone is considered by the British to be rather rude, especially when they shout 'si' (yes) at you, by way of a prompt for you to place your order. The Spanish language may be seen to be rude when translating it back into English, but this relates more to the cultural differences and way of looking at life. Part of Andalucian life is to be forward and say what you mean and what you want. Rather than ask 'politely', in Spanish you order what you want without apology. For example 'dáme una cerveza' (give me a beer), or 'dáme la cuenta' (give me the bill) is perfectly correct and normal. When answering the phone, the Spanish say 'dígame' (tell me) or simply 'si'.
Most people in Andalucia speak or have some knowledge of English but the best advice for tourists coming to Andalucia or Spain in general would be to try to speak some Spanish no matter how little. It shows some respect and the locals will appreciate it, probably giving you a better service and treating you with more respect. It is unlikely that staff would be expected to speak Spanish to an Andaluz in an English restaurant and yet this is what the British expect in Andalucia. Just simple words like 'hola', 'por favor' and 'gracias' goes a long way to making your trip more pleasant. It is simply treating others the way you would like to be treated.
The majority of Spanish cafes and restaurants have a 'menú del día' (set menu of the day) which consists of a starter, a main meal, desert and a drink and costs around 6 - 10 euros. The dishes vary from restaurant to restaurant, but you can expect typical dishes such as gazpacho (cold soup) and a mixed salad to be among the choices of starters; paella and some sort of fish dish for the main course and ice cream or coffee. This may seem reasonably cheap to British tourists. However to the waiters or waitresses working in some central Malaga cafes, who earn an average of 5 euros (approx £3.50) per hour, it may not seem so inexpensive. The Andalusians have rather a laid back approach and this is reflected in the service sometimes on offer. Having said that, in some very busy cafes, where the turnover of customers is fast and there are limited tables, you may feel that the service is too quick. In more modest places (often with excellent home cooking), the starter and main dish may arrive together.
For students coming to Spain watching the television is an invaluable way of improving their language skills and learning about the culture. However do not rely on the television guide completely as to when the programme starts because even if the paper says it's going to start at 9:45 it might not start until 10pm. Then when it finally does begin five minutes later there will be a thirty second commercial break, the normal commercial breaks can be as long as fifteen minutes.
The seating arrangements on the local buses may seem to be a little disorganised and the system that the passengers use is something that the British are not used to. Take the priority seats for instance. These are red and situated at the front of the bus. There are also two more, one on either side of the aisle nearest the window. The people who sit on the normal seats tend to swing their legs, rather than stand up for an elderly person. Would it not be more convenient to have the priority seats on the outside so that the people who need them don't have to struggle to get passed someone on a normal seat? Even on the normal seats people automatically sit on the aisle seat and when the bus is packed and people have to stand, they still won't move over to allow someone to sit. You have to ask if you can get past them to sit in the vacant seat. In England it would be very rare for someone to stay seated and allow the elderly to struggle to get past them to sit down.
There are also differences in daily life to look out for. For example if a family with a pram and a toddler are walking down a narrow street, they tend to take up the width of the pavement. The parents, rather than asking the child to move over to allow someone walking towards them to pass, rather they leave the oncoming passer by to be squashed against the wall.
Men are also noticeably more attentive to women on the streets of Andalucia. They whistle and shout comments at girls, much more than in 21st century Britain. Spaniards use the slang word 'guiri' to describe the typical foreigner in their country. This word is often openly used in every day conversation. Political correctness is not yet fashionable in Andalucia.
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Welcome to our helpful guide for Spain. Should you be looking to travel, live, relocate or do business in Spain, we will give you a helpful head start on understanding the country and its cultures.
Facts & statistics
Spain is located on the southwestern shore of Europe just north of Africa, and it is surrounded by the Atlantic Ocean on the western side and the Mediterranean on the southern side. France and the Pyrenees mountains are northeast of Spain, while Portugal takes up a portion of the western edge of the country.
The Capital: Madrid
Main Cities: Madrid, Barcelona, Valencia & Seville
Population: 47.8 million (2016)
Size: 505,990 sq km (195,364 sq miles)
Major Religion: The majority of the population is Catholic, however different religious beliefs are also accepted such as Islam, Judaism, Protestantism and Hinduism.
Main Language: Spanish is the first language of over 72% of the population. Galician is spoken in the region of Galicia, and Basque is spoken by the population of Euskadi, the Spanish Basque Country. Catalan is spoken in Catalonia and the Balearic islands and Valencian is spoken in the Valencia region. All of these languages have official regional status.
Climate: Typically a Mediterranean climate characterised by hot, dry summers and mild, rainy winters.
Life Expectancy: 82 years
Dialling Code: +34
Emergency Numbers: 112 (police, ambulance, fire) 902 102 112 (report an incident) 011 (report a road traffic accident)
ISO 4217 Code: EUR
Central Bank:Banco de España (Bank of Spain)
Currency sub units: Cent – 1/100 of a Euro
Denominations: Notes: €5 €10 €20 €50 €100 €200 €500. Coins: 1c 2c 5c 10c 20c €1 €2
Spain has one of the most distinctive cultures in the whole of Europe. It’s well known for its lively festivals and its popular drink, sangria. One of its best known cultural traditions is the siesta. Workers and students often go home around lunch time to spend a few hours resting or socialising before returning to their work or studies. The siesta originally started as a means of avoiding the strong midday heat and it’s remained a popular tradition in Spain. Larger cities such as Barcelona and Madrid have mainly moved on to a full working day, but “la siesta” still remains prominent in smaller towns around the country.
Business dress is stylish, yet conservative. Dress as you would in the rest of Europe. Elegant accessories are important for both men and women.
The Spanish Language
Spanish has 329 million native speakers and ranks as the world’s number 2 in terms of how many people speak it as their first language (the first being Chinese at 1.2 billion native speakers).
Spanish is generally thought of as one of the easier languages to learn. It’s a phonetic language, meaning the way it’s written is generally the way it’s pronounced.
Spanish and English share much of their vocabulary as both languages have many words derived from Arabic and Latin.
Spanish is written in Latin script and has an alphabet of 27 letters – ñ is the additional letter. K & W are letters in the alphabet however these are only used in loanwords taken from other languages, such as Karate, Kilo, and Water polo.
Capital letters in Spanish are few and far between. Generally, only people and place names are capitalised, as well as names of companies and government bodies. Names of nationalities or languages are not capitalised, nor are days of the week and months of the year.
Etiquette & customs
Physical contact during a conversation with a Spaniard is an accepted form of communicating in Spain and it’s not considered to be an invasion of personal space.
For lunch, Spanish people will normally not eat before 1.30pm; it’s more likely to be after 2pm and they will not usually start the evening meal until around 9pm. If eating out out at the weekend, it’s not unusual to begin dining at 10pm on even later.
Most shops outside of the major cities will close between 2pm and 5pm in line with the traditional siesta, as mentioned earlier.
Spanish office hours can be confusing to the uninitiated. Some offices stay open continuously from 9am to 3pm, with a very short lunch break. Others open in the morning, break up the day with a long lunch break of two to three hours, then reopen at 4pm or 5pm until 7pm or 8pm.
Catholic Christianity is the most popular religion in Spain with between 70-75% of Spaniards identifying with this religion. Islam is the second largest religion. Most Spaniards don’t participate regularly in religious worship.
The Spanish Church oversees one of the greatest repositories of religious architecture (and art) in the world, among them the outstanding cathedrals of Cordoba (a former mosque), Santiago de Compostela, Burgos, León, Seville and Toledo, monasteries like San Millán, Silos, Monstserrat, Poblet or Las Huelgas, or churches like Sagrada Familia in Barcelona by Antoni Gaudí.
Business meeting advice (if doing business in Spain)
Whilst it’s common for Spaniards of the opposite sex to greet each other with an “air kiss” on both cheeks, this is not common practice in business relationships unless you know the other party very well. It is suggested to offer a handshake, and if a kiss is appropriate, the Spanish party will initiate it. (The double kiss involves kissing the air whilst touching cheeks.).
Spaniards used to be renowned for their relaxed attitude towards punctuality and timekeeping, however this is now not the case and you should definitely arrive on time to make a good impression and you can expect them to do the same (although they probably won’t be as stressed about punctuality).
At the first meeting, Spaniards will be very interested in getting to know you before getting down to the business matter in hand. It’s expected for you to be accommodating and answer any questions about your background and family life, if asked. Spaniards like to check that you are honest and reliable; they want to be reassured that they can place their trust in you and your business before embarking upon any kind of business relationship.
Business meetings in Spain rarely stick closely to a detailed agenda. Negotiations are quite open and agreements can be flexible, however you may need to persevere in order to ensure that commitments made from their end are met.
Mealtimes in Spain are generally considered to be the time to relax and enjoy yourself rather than close business deals, so if you are expecting to discuss business over lunch, you should definitely mention this in advance. Usually a deal would be done at the office and then you would go out to celebrate at a restaurant. It’s usual practice for the person extending the invite to foot the bill. It’s not usual for bills to be divided in Spain, whatever the circumstances of the meal, and if you’ve been invited out, it’s considered polite to reciprocate at a later date.
A Spanish name is made up of two first names and two surnames, composed of their father’s first surname and their mother’s first surname. Use Señor (Sr.) or Señora (Sra.) as you would Mr. or Mrs.
Management advice, when managing Spanish employees
This section will be particularly helpful if you are relocating to Spain and intend to work.
The average full-time working week is just over 40 hours, from 9am and can go on until as late as 8pm, with long lunch breaks between 2pm and 4–5pm still practised in some companies. Work talk starts after coffee, and lunch is considered a time to relax and mix with colleagues, it’s definitely not the working lunch you may be used to back home. However, in larger companies and multinationals, particularly in the larger cities such as Madrid and Barcelona, you will be likely to find the usual working hours of 9am – 5pm and a standard one-hour lunch break.
Meetings are routinely held to give instructions to and exchange ideas with subordinates; making decisions or reaching consensus is not the aim of the meeting.
Spaniards are very social people. It is not uncommon to discuss matters that are rather personal, even during a first meeting with some, as mentioned previously.
Decisions are taken at senior management level, often by the senior executive alone. Likewise, a modest employee is more appreciated than an assertive employee.
Be prepared for a slower lifestyle where things take a little longer to get done.
As a foreigner living and/or working in Spain, the first thing you MUST do on arrival is obtain an NIE number. This is a simple process providing you follow the guidelines. You can get a Gestor to apply for you but it will cost you about 100€. (A Gestor’s main role is to be the interface between the public – in this case you – and the public administration in Spain.) To do it yourself, go to the National Police station and collect an application form. You need this number to do anything fiscal in Spain such as opening a bank account (this can also be done with your passport number). You also need a social security number and the process of getting this is now very easy. Simply go to any social security office, with your original passport and copy of the passport. You will have to fill in a form, which is in Spanish, but it’s quite easy, as the normal questions are asked like, name, address, names of parents etc. They issue the number there and then and give you a temporary card. They send on the plastic card at their leisure. It is not necessary to have a job, or even a NIE to get a social security number which you need in order to be able to work in Spain, and have access to medical care amongst other things.
Although Spain is one of the EU’s fastest growing economies, around one in five people in Spain are without work currently, so finding a job may prove difficult.
How to learn Spanish in Spain
The best way to learn the language is to immerse yourself in the culture and surround yourself with the Spanish people. There are different types of Spanish so if you’re looking to learn “standard” Spanish which is often referred to as “Castilian Spanish” ensure you are learning in a city/area where the first language is Castilian, not Catalan, Basque or Galician.
Some local accents, particularly in the south, can be difficulty to decipher for beginners, so be mindful of this.